The Samsung screw-up that was heard round the world part 2
So yesterday we warned our readers of a security flaw in Samsung’s Galaxy phones series 4-6. That …
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Customer Service Train Wrecks
The Samsung screw-up that was heard round the world
I usually ignore most announced Samsung security flaws. They rarely are enough of a threat to …
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Fake, Viral Stories: are they worth the traffic?
In the recent Digg article “Anatomy Of A Fake, Viral Story“, we see a perfect example …
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Money over Customer Satisfaction Means No One Wins
In a LinkedIn article today entitled, “Best Advice: Stop Researching Your Customers — and Do Something“, …
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Facebook…serves?!?
Soon after they instituted this, they stopped. I think a million voices crying out in laughter …
Yelp’s online reviews help NYC clean up nasty restaurants
I’ve never been a fan of Yelp, the online mega guide to service and quality among …
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Customer Service Train Wrecks
I had taken a client out to a Mexican restaurant in Woodland Hills yesterday. Normally I …